XProtect Transact (troubleshooting)

The error messages in the table are related to the event server. If you encounter one of these errors, Milestone suggests that you contact your system administrator.

Error message

Description

Failed to retrieve transaction data from the event server.

  • The event server is not running or not responding, or the connection to the server has been lost.
  • There is an internal error on the event server or in the associated database. This may include issues with the connection to the database.

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There is an internal error on the event server or in the associated database. This may include issues with the connection to the database.

If the error is an internal server or database error, the error is registered in one of the server logs.

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