Check hardware acceleration settings

1. Go to Settings > Advanced > Hardware acceleration.
2. There are two settings for hardware acceleration: Auto and Off.

   Select the default setting Auto.

   

3. Go to Video diagnostics overlay.
4. To make the current status of the stream, including the GPU resource used for hardware acceleration visible, select Level 2.

   Note: This setting applies to all view items. The default setting is Hide.

   The video diagnostics overlay status for Hardware acceleration can be: Intel, Nvidia or Off.

   

   If the status is Off, continue to examine your computer so you can enable hardware acceleration, if possible.

   Next, verify your operating system.

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